Please review our Privacy Policy , which should be read together with these Terms and Conditions. By using our online messaging service, contacting us, booking services, or otherwise interacting with the Company, you agree to these Terms and Conditions.

All conversations and interactions through our online messaging service are be recorded, stored, and reviewed for customer service, patient care, administration, security, compliance, and legal purposes. These records include personal data and, where relevant, health data. We will retain these records for at least 10 years, and longer where required or permitted by applicable law.

We collect personal information, including identity information, contact details, payment information, and special category data such as health information where necessary to assess, arrange, and provide medical or related services. We process this information in accordance with applicable data protection law and for purposes including patient care, appointment management, compliance, fraud prevention, and the establishment, exercise, or defence of legal claims.

To protect patients, comply with legal obligations, and prevent fraud, we may require KYC (Know Your Customer) or identity verification before providing certain services, accepting certain bookings or payments, releasing records, or discussing confidential information. This may include requesting a passport, national ID card, residence document, proof of address, date of birth, or other reasonable documents needed to verify identity and authority.

If you do not provide information reasonably required for identity verification, administration, compliance, or safe provision of services, we may be unable to provide some or all services.

Your personal data will only be accessed by staff members, clinicians, administrators, and contractors who need it for their role, and may be shared with our service providers where necessary for hosting, communications, payments, administration, or compliance support. We do not sell your personal data. We may also disclose information where required by law, regulation, court order, insurance processing, or to protect vital interests or legal rights.

We use security measures designed to protect personal and health data, including identity controls, restricted access, and audit capabilities.

For sales and bookings, charges for consultations, assessments, medical services, administrative work, and any services already delivered are payable and may be non-refundable except where required by law or expressly agreed otherwise by the Company in writing. Medical and healthcare services may be subject to different consumer protection rules than standard retail transactions under EU or national law.

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